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FAQs 2017-08-09T09:08:22+00:00

Service and Technology

Service FAQ

Q1: Do you have requirement about order quantity? What’s your minimum order quantity?
A1: Yes. The minimum order quantity is 200 pieces. For OEM service, the minimum order is 100 pieces.

Q2: What’s your maximum output? Will delivery be delayed in the busy season?
A2: Thus far, we can annually produce 1,800,000 pieces, namely 150,000 pieces gas springs per month. Our second production line will be put into use in May, 2014. By then, the gas spring production capacity will be expanded to 400,000 pieces per month. Please rest assured that we’ll surely deliver the goods within the specified period.

Q3: How your products are packed?
A3: Each gas strut is sealed with PPE bags. 50 pieces are contained in one corrugated box.

Q4: Can you print our self-designed logo or our company logo onto the products?
A4: Yes. OEM service is available. You need to provide the proof of logo ownership as well as logo drawings. We don’t copy other brand products.

Q5: What are the transportation methods?
A5: The transpiration methods will be confirmed when signing the contract. Gas springs can be transported by sea or air. You can choose according to the actual conditions.

Q6: Is your company convenient to send the goods?
A6: Our factory is located in Shanghai City. The air, sea, railway, or highway transpiration is extremely convenient. Our company has long term cooperation with many famous logistics enterprises at home and aboard. Anyway, we can arrange the delivery as per client.

Q7: How to choose a suitable gas spring?
A7: If you don’t know about gas spring or have product drawing, you can tell us you requirements. Our engineers will design a suitable one according to those requirements.

Q8: Can you product relevant test report?
A8: Yes. If necessary, we can provide PPAP report for your reference.

Q9: What are GASTAC products’ advantages compared to those of other brand?
A9: BOXI fully focuses on product quality and service. We have won public praise through cooperation with many clients. High efficiency, reasonably priced product, and first class service are our advantages.

Q10:What benefits can your gas spring bring about?
A10: Our industrial gas springs are convenient to install and dismantle. It is maintenance free, and featured by less space occupation, low noise generation, large lifting force, and simple operation. It absolutely will make your product more easily operated.

Q1: What is the inner pressure value of a gas spring?
A1: It varies according to different models and elastic force. The inner pressure can reach to 150bar or even larger. Do not dismantle a gas spring as you like. Safety accidents may be caused, if you dismantle it in an improper way.

Q2: Can extension speed of gas spring be set?
A2: Yes. The gas spring extension speed can be set in a certain range when designing. A designed gas spring comes with fixed extension speed.

Q3: Can gas spring piston rod be protected from damage?
A3: Yes. A plastic soft pipe or corrugated pipe can be sued to protect piston rod.

Q4: How heavy is a gas spring?
A4: Weight of a gas spring depends on its length and diameter. The conventional gas spring weighs 0.1~0.4kg. The maximum weight could be several kilograms.

Q5: What are printed on a gas spring?
A5: A gas spring generally is printed with safety instruction, model, batch number, elastic force, and production date. The mark can be specially designed according to clients’ requirements.

Q6: What’s gas spring color?
A6: The gas spring is usually black. As required, it can be made white or silver. Stainless steel gas springs are used in harsh environment.

Q7: Will gas spring be influenced by temperature?
A7: Yes. The gas spring elastic force increases with the increase of temperature. The force value printed on BOXI gas spring is tested when the temperature is 20??.

Q8: What is the length tolerance of gas spring?
A8: Different modes have different length tolerance. Usually, the length tolerance is +/-2mm.

Q9: Why noise is generated when a gas spring is stretched or compressed?
A9: The noise is generated by gas spring inner oil, internal micro valve, or holes. The noise won’t affect the normal use.

Q10:What is the force value range of gas springs?
A10: Generally, 50N~2000N. The maximum value reaches 7500N.

Q11:What are the connection methods of gas springs?
A11: Several types of joints are required for different applications. Conventional types are metal and plastic types.

Q12:Is BOXI gas spring maintenance free?
A12: Yes

1. Pre-sale Service
We can directly arrange the production according to the drawings or samples offered by clients. Upon request, we can also offer custom made gas spring design service, and offer sample production service as well. And then mass production is arranged, when clients have no objections after the confirmation of samples designed by our party.

If a client makes an inquiry by e-mailing us a drawing, we’ll make a quotation generally within 2 workdays. The quotation period will be 7 to 10 workdays if a client just tells us his thought rather than providing product drawing. That’s because we have to fully understand his intention and provide drawing.

As a responsible enterprise, we hope to foster long-term cooperative relationships that are mutually beneficial. At the beginning of a deal, we can offer 2 free samples of each type to clients for testing. But they have to assume the transportation fees. If a client makes an order and the order quantity meets our minimum order amount, we can return the sample transportation fees. Or we can provide you with goods that are equivalent to the fees.

We’ll periodically e-mail clients with our latest product catalog which also can be downloaded from our website.

2. Sale Service
From order placement to product delivery, we have full-time business personnel to keep contact with clients. They will update the order progress to clients.

In general, we adopt the T/T payment method, namely 30% deposit and 70% final payment. After the recipient of30% deposit, we arrange the production, and will notice the client once production is finished within the specified period. After the recipient of 70% final payment, delivery is immediately arranged or goods can be delivered on the day required by the client. If you have particular requirements toward payment, you can negotiate with our business personnel in advance.

Production cycle of standard size gas springs is 3 to 4 days. Non-standard products come with production cycle of 4 to 6 weeks. For an urgent order, please negotiate with our business personnel in advance.

If goods were damaged during the transportation, both sides can negotiate how to deal with the problems. Based on actual conditions, goods can be immediately supplemented or supplemented in the next deal.

3. After-safe Service
Gas springs are special products that are in the coverage granted by us. We’ll negotiate with clients for the follow-up treatment, if the goods have any quality problems. Clients need to provide evidence to prove the quality problems. They can send us some samples. Also, they can send us clear pictures or videos of faulty products. After the confirmation that the quality problems are caused by our party, we will replace the products or make compensation upon request.

Normally, all the gas spring parts have been assembled before out of factory. If you need additional connection parts, please timely contact us during the deal. You just need to notify us prior to the delivery, and then we will supply additional joints along with parts. If the order amount of additional, conventional joints is less than 1% of total order amount, no fees will be charged. Fees will be charged for those non-standard joints. Clients have to bear the transportation fees for either standard or non-standard gas spring fittings. You have to notify us in advance if you want to add joints in the next shipment.

Additionally, we will regularly get feedbacks from clients through E-mail or phone call. Consistent service improvement will be made based on clients’ suggestions.

4. OEM Service
We provide OEM manufacturing. Product package can be customized as well.